FAQ

How do the downloads work?
Individual visitors may download and save to their hard drive (or any other medium they choose) and/or print the pattern and or instructions/tutorial (free or paid) available on this website.
We are aware that the technology sometimes experiences difficulties. Therefore, customers are allowed up to five attempts at downloading any purchased file, in the event that the first attempt fails. Should the further attempts fail, please contact Sharon with an explanation of the difficulty you are experiencing.

When will I receive my e-Patterns?
You will be able to download your e-Patterns immediately, once your payment has been cleared. Your download link will be on the order received page highlighted in orange.  An email 'Thank you for your order' will also be sent to the address you included with a copy of the download link.

Can I sell or loan my downloaded e-Pattern to a friend?
No.

Can I share my e-Patterns?
No. Each e-Pattern is copyrighted and subject to our exclusive rights.
No part of our publications or Web sites may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any other information storage and retrieval system, without our written permission.
Purchasing or obtaining a pattern, whether it be in print or electronically, does not give the end user any of the rights granted to the copyright holder. The copyright owner has the exclusive right:
To reproduce the work in copies.
To prepare derivative works based upon the work.
To distribute copies of the work to the public by sale or other transfer of ownership, or by rental, lease, or lending.
To display the copyrighted work publicly.
The creator of the work has exclusive rights with or without a copyright statement.

Can I change, cancel or delete an e-Pattern order?
Orders placed on our online store cannot be changed or canceled. Since orders are delivered immediately, an e-Pattern order cannot be canceled.

Do you accept returns?
We do not accept returns or offer refunds for any downloaded material. However, if you are experiencing technical difficulties, please contact Sharon.

Please make sure you have Adobe Reader installed, this is a free program that allows you to read downloaded pdf files.

Download Adobe Reader here

When printing pattern files please make sure your printer is set to 100% scale. Each applique pattern sheet has a box that is one inch square, this allows you to measure your printed copy to make sure it is the correct size.